SarahG

Yes we will do that, I am just waiting to hear from them is this will be acceptable, which is proving more difficult then it should! Wish I had taken the warranty from the BCO and I would have had this all done last year.

Just wondered what happened with your build here? We have same issue. Two Requests for Information have not been satisfied with the photos we sent. I've paid the architect for more drawings but they just come back and ask for more photos. So either I take the two exclusions or I have to cut a whole in the side of the wall to take a photo of the insulation. All I care about is getting a mortgage and how much they will care.

I am doing my best to get our 10 year warranty signed off by Protek, as it stands we can only do that with three exceptions (small flat roof, driveway drainage not deep enough, BCO considers it the pathway and insulation of one steel beam which I don't seem to have the correct photos)- I don't know how much I should throw at this to them taken off. Just wondering how concerned mortgage providers are with the warranty and if we have any exceptions? Does anyone have any experience of exceptions on their warranty and getting a mortgage? We are not thinking of selling, but 10 years who knows.

Yes I think I'm going to do this. Not going to be that much traffic here, no turning or anything like that. Most parking won't be in that area. Will give them a call this week and see if I can get exception rather than digging up the brand new drive! Thanks for the help as always

Yes it is Protek. I have sent them the photos, but they disagree and think there should be protection i.e a concrete slab above the drain, as it looks like around 300mm deep at the drain connection, going down to 600mm. The BCO didn't check it at the time, he said if he had would have asked the same, but he signed it off anyway. Which is frustrating as had he got them to do it we wouldn't be in this situation. I did speak to a nice chap, an engineer at Protek and I think really my only options are to get the builder back at my own expense and get them to pull up the drive and add the protection or I ask Protek to make an exclusion. I am not sure what implications that has in terms of getting a mortgage, which I need to do asap. We have no current plans to sell, but in 5-10 years who knows. I am not sure if it is ok to have exceptions or not, and also maybe we do need this protection so now I am worried about that.

Yes this is an option, the builder as far as they are concerned have sign off and have completed work, so this is extra required for warranty company and will cost at least £1k to pull up drive, cut membrane and lay concrete. Really don't want to pay for that and also don't want to rip up my new drive for something that building officer says I don't need. @saveasteading we have a 600mm deep trench, so if 300mm is what we need we are already double that. I will call warranty provider in the morning and see if I can talk to someone, they never seem to call me back.

Our drainage is 600mm under the drive and has been signed off by building regs. We are trying to get our warranty certificate, but they are saying we need some chartered professional to confirm acceptance as it is close to the surface. The building inspector says he can't comment and our architect is retired. What should the depth be, is 600mm acceptable or does it need a concrete top? The connection to our mains is 615mm so was not possible to go lower.

Thanks, yes we did this and they seem ok now. Yes cooker hood spec rate seems a bit far fetched! Now on to the next problem, only two to go before we can get our certificate!

Thanks, yes I have asked the builder who installed to come and test the fans. Then I can put in to a report like this and hopefully that will be ok. I wish I had got it done now as part of air test

It is listed as one of their required certificates yes. I did ask them ahead of time what was needed, but they said they would just request all required information at completion. It just makes no sense to me, why would I pay some company to come and test all the fans to check they comply with BR when I know the spec of them all which I have sent to BR and they have signed off. So I am testing for something I already know?

Just curious if people who have used Protek for 10 year warranty have had this test done. We didn't get it done as part of our air test, but now Protek are insisting we need one. I don't really understand why as we have all the specs of the extractor fans, which I have shared with the BCO who has already signed off the build as complete. So what is the purpose of this test now at this stage? Just feels like it is money down the drain just to tick someone's box. We don't have MHVR installed.

We are coming towards the end of our build and the company that did our as-built SAP is unfortunately no longer trading due to the chap having a serious health condition. We had also paid them to issue our EPC. Do I now need to get a new as-built SAP report and EPC? Or can I just get them to issue an EPC certificate? Seems a bit pointless doing an as-built SAP as the house is already built, but maybe I am misunderstanding the process.

I always make sure any invoice from our builder is paid on the same day, that way he knows he can trust us. We also have a lot of trust in him so it has been a good relationship so far and now he is doing work for two of our friends as well. It is important to me that this is a mutually beneficial relationship. Good news is log burner company are all fine with the zero rate VAT, so will do this when they send us the final invoice after work. So now I can go ahead and get the deposit paid and crack on. Kitchen fitter I will talk to again in a few weeks, but I feel I now understand better how it works and why they may be reluctant to do this. We definitely want to use him so hoping we should be able to find a solution that works for us both. Thanks everyone

Thanks @torre for the link to the VAT Notice I was looking for something to send to explain the process better. I've not heard back yet, hopefully I have not scared them off! Definitely wasn't angry or critical. Depending on what they say I will suggest splitting the invoice and the other recommendations. I am more than happy to pay VAT assuming I can claim it back at the end. I really don't want to feel like this is a negative process for the installers, I wish it was a bit easier and everyone understood! We have used a couple of other suppliers and had no issues zero rating, but they tend to be bigger companies though.

Yes, that is what I thought. Thanks for confirming. Email sent with planning permission and CIL relief document, so will see what they say..