pumped loose cellulose roof insulation wet from leak…looking for a repair company

[lizzie]

Hello all 

 

its been a few years. I hope you are all doing well.  Managed to reactivate my account and hoping you clever people can help me once again.

 

I have an MBC house, single storey, flat roof.  During the January storms snow blew into the void between my ‘warm roof’ (the MBC flat roof) and the decorative shaped cold roof that sits on top.

 

The snow melted and water down through the ceiling.  Insurance repairs, freak event.  Top roof has been checked all sound the problem is from the snow melt in the void. Insurance appointed builders will do all the building side its just the insulation part we need help with.

 

My flat roof has no access into it we need to cut out plasterboard to access. There is just the service gap approx 40mm below the VCL and insulation.  I have circa 500cM depth of pumped in loose cellulose insulation that has been wet and Im told will need to be replaced. An area of approx 1sqm but until exposed we cant be sure of extent.

 

I contacted MBC to see if they could help with this.  Their tech manager was helpful told me the VCL would need to be slit, the damaged insulation removed, new pumped in and vcl taped and sealed. He said MBC could give a price for the work etc. I passed his details to the builders and almost 2 months later we are no further forward.  Finally today they had feedback from MBC to say they were not able to help and the tech manager is now on holiday so I cant contact him to find out why they have now said they cant help.

 

I cant get my house repaired until I find someone who can deal with the insulation part of this.

 

Beyond frustrated as you can imagine.  Has anyone got any suggestions of contractors who can do the MBC cellulose type of job who could help with this. As I say its insurance job so costs covered by them not me.

 

Im in the Midlands UK.

 

Many thanks

 

Lizzie