markharro Posted February 18 Share Posted February 18 This stuff is driving me crazy. I am trying to instal the doorbell pro. I got it set up using over PoE using a spare cable for the connection. Then something went wrong. I was making up the permanent CAT6 lead for it and I suspect I have interrupted it during powering up or something. Anyway I have now lost connection completely. So I removed it from the Protect App (I think) and then tried to press the reset button at the back of the unit. This in itself is very difficult as you have to press it insanely hard to get it to work. Anyway it then showed a 5 second countdown on the screen and I held in the button for the 5 seconds and it then said it was resetting then restarting and I thought all was good. But after waiting now about 40 mins it still says restarting on its screen and I can't find it to adopt it using the Protect App on my phone. I then read online that you should try powering off your "console" and then powering on again. I also my console will be the Dream Router I use so I powered it off for a few minutes then powered back on. I then powered the doorbell back up and again pressed the reset button and no joy. It restarts and stays stuck on the restart screen with nothing showing in the App. So at the moment over £200 of useless junk with no ability to call anyone at Ubiquiti to be guided on what the hell I am meant to do in such a situation. Their online information is next to useless. Yet again I am wasting hours of time on what should be a simple process. Can you please explain how I get this thing working again? thanks Link to comment Share on other sites More sharing options...
mike2016 Posted February 18 Share Posted February 18 Ouch, that's a relatively expensive doorbell too. One suggestion on the forum below is to try power it via Micro USB and see if that gives any sign of life? Not sure if it's the same model or not though. You can always RMA it if it's blown as it's just new..... https://community.ui.com/questions/G4-doorbell-has-stopped-working-any-troubleshooting-possible/b9e2677f-f7f3-4613-88f2-65f2cc680605?page=3 Link to comment Share on other sites More sharing options...
markharro Posted February 18 Author Share Posted February 18 It is alive! Its just not working as it should and showing up in the App to allow adoption. My hunch is that I corrupted it somehow by pulling out the power during a restart but why it should be so so hard to fix is beyond me Link to comment Share on other sites More sharing options...
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