Scottish Power online energy usage not working

[Radian]

Wondering if anyone else who's with Scottish Power has found their online energy usage app or webpages not working: https://www.scottishpower.co.uk/my-account/energy-usage

 

I've bee logging in every few weeks to check if their monitoring agrees with mine. Lately though the graphs are flatlined and the helpful message "Unfortunately we do not have consumption data for this level of usage" sits above. Also the .CSV download of all the data just returns the usage for every day in January 2019.

[AliG]

The building site for my parents' house has a smart meter connected to Scottish Power.

 

I have the same issue, they have been issuing estimated bills and I cannot get consumption data from the meter.

[Radian]

It's F'in chronic. Looking on their consumer forums it appears to have been brought to their attention for weeks and still they're not responding to the issue. Now of all times for them to lose our consumption data!