Workings of a multifuel stove

[Shell820810]

We got a Stanley boiler stove before Xmas. The first issue was broken glass on the door as it came out of the delivery van. When it was installed we realised the thermostat rod to control the primary air supply was broken. The latest thing is that there is no burn from the stove unless the door is open.

We have had it checked independently and the direct air supply is good, there is a good draw on the chimney so was looking like the stove.

 

A Stanley engineer looked at it last night. He adjusted the damper for the primary air supply. So now instead of rotating once from 0 to 4 it now rotates in 2 full circles, opening the damper more.

 

The fire now stays lit without the door open but the noise of wind through it is horrendous. 

I also don't think the fire is still burning as hot as it's potential. 

 

The engineer said there generally wasn't anything that could be wrong with the stove.

 

Any thoughts, consumer law allows us to request a replacement given we have had it for less than 6 months and previous attempts to repair have not worked.

[Nickfromwales]

Get it changed immediately before your rights expire. . 

When they deliver the new one examine if closely for similar defects etc. If found, at least you'll have a BNIB unit which you could sell / return for refund ( if possible ). 

Dont fit it until your 100% happy with it. 

Deal with Stanley direct and explain your concerns, but only after you have the new unit in your possession. 

My mates hot tub had multiple failures so he fought for a replacement. It had to be craned over the house at his cost. After a load of grief off them he agreed to pay the new crane fees, begrudgingly. 

When they arrived with the hot tub the crane was set up in the street ready to go. He told the spa Co that he only had 15mns of crane hire left and the original tub was still being disconnected, so they agreed to crane the new one in immediately. As soon as it hit the ground and the crane was detached from the strapping he escorted the spa Co staff out of his home and told them any attempt to reenter would constitute trespass. 

He retained the original spa and told the company if they wanted it they would have to rearrange the crane at his convenience and that would only be when the new one was proven to be working properly. 

They never came back and never contacted him again. He sold the u/s one for spares to recover his time and losses. 

Took 7 of us to 'hedge hop' it over the neighbours gardens. 

Moral of the story, if they can get off the hook they usually will, so act sooner than later. .