Danfoss ASHP support needed in South Warwickshire

[aoomoog]

Hi all,

I have a Danfoss 7 year old DHP AQ 13 ASHP.  I am struggling to get local support. For a few years now, Danfoss have outsourced their support to Ashgrove Engineering in Ireland. There’s only so much that they can do over the phone and the problem starts when you try to get local support. My installer went bust during commissioning and my local support (about 8 miles away) withdrew from Danfoss and heating about 3 years ago. Ashgrove recommend an engineer based in Bristol which means that there is an automatic call out charge of £200 before any work has started, not to mention the added time to schedule the work at such a distance. This leaves us feeling very vulnerable indeed and actually giving serious consideration to replacing the Danfoss with something that can be supported locally. I am currently looking at a likely compressor failure (after 10,500 hours pump life) which will cost over £3000 to replace. So should I get the pump fixed and look forward to the next few years losing sleep over the possibility of breakdown (on past experience, we have had breakdowns most winters when the demand is highest), or should I put that money towards a complete replacement which can serviced locally ? BTW, does anyone know whether Danfoss is withdrawing from the UK market ? Our experience suggests that it might be. I’d welcome any thoughts on this.

[PeterW]

£3K gets you a long way toward a new unit. I would replace it with something supportable.