Search the Community

I have a pair of Sonos Era 100s which I bought a year ago. They worked fairly well for a few months or so, then I took them into a different room and they worked ok for a bit until they didn’t. Of the stereo pair, one has been problem free but the other won’t connect to my network, despite going through all the trouble shooting steps, factory resets of the Sonos Era 100 speaker and reboots of the UDR etc. Sonos Era 100s do not create a sonos net network like some older speakers, they connect directly to WiFi, which in my case is Wifi 6 courtesy of a Ubiquiti setup (UDR plus 2 APs). This is not a signal issue, because I have excellent 5Ghz signal everywhere in the room with the speakers. Moreover, the speaker that works fine is 6m further away from the router, than the speaker that doesn’t. Sonos support has been helpful in the past, their support engineers seem to be quite good. However, although they fixed the issue, the fix only lasted a month or so, and then I never got around to calling back because they aren’t open weekends and I just accepted I’d listen to one speaker rather than the stereo pair until I fixed it. On Friday I finally got fed up and put some time into trying to fix it. I did the usual reboots and resets and then contacted Sonos. They said the issue is with my Ubiquiti and that “sometimes Ubiquiti will block off one speaker but not another”. They then said that I should give them access to my Ubiquiti network settings by giving them my credentials and they would “fix it”. I didn’t feel comfortable doing this. I find it odd. Googling around the forums it seems many people have had issues, but I haven’t seen any answers which I understand. Starting to feel like Sonos software is just not up to scratch and that I should insist on a refund - though this might be tricky as I’m well outside the returns period. Just feels like a bit of a con. I don’t have any connectivity issues with any of our other devices. Curious what others think.

I have a wifi 6 enabled router (Ubiquiti Dream Router) and a couple of wifi 6 access points. The firestick on the tv and our phones have wifi 6 capability. Apparently wifi 6 is more stable, faster and more secure than wifi 5. I’ve certainly not had ANY issues with our wifi since we installed it in the summer, but I’m not sure if that is the “ubiquiti factor” or the fact that it is wifi 6 capable. Probably a combination of both. I was about to buy a Sonos sound system, but in December rumours started that Sonos’s next range of speakers would be wifi 6 capable. Is it worth waiting for and how long might that wait be?