Matt R

so, after my 3rd web-chat with them over the last 2 months today, and after sending everything I have information wise stopping just short of paternal grandmothers inside leg measurement and blood group of her next door neighbours cat, I'm finally fobbed off yet again saying that i need to pass the Experian part of the application!!! WTAF !!!!! Having a full hours break from work I decided to give them a call at the same time as being on the web chat and play one off against the other, furious as to why after submitting all I have after the xmas eve email and being told on 3 occasions since 'no its fine we have all we need, just sit tight your application is being processed. Apparently their 'SOPHISTICATED' system tells them when cases need further information. which is all well and good but its not that SOPHISTICATED that it tells the applicant. spoke to a very helpful person (unless they were just grand masters of the fob off and I've been had again) who stated that I needed to send in further information, after telling them thats what i did after the xmas eve email they then looked further into it, and proclaimed, 'oh i see', i'll send it on to the next stage then for audit team !!!! I asked the question why has it taken 3 web chats and a call to progress to the audit team, when this could have been done in early Jan after I'd sent all of the information in. to which i simply got the reply. 'i can understand your frustration' the word farce doesn't even do it justice And as for SOPHISTICATED system, i asked the GHG agent to look up the word oxymoron

Very useful contribution, especially as you're one of the few to have actually had relative success with the GHG. So your approval took approx best part of 3 months? Considering it took 3 months get approval I think leaving you 4 months to get the work done isn't great, (considering winter months/xmas break/lockdowns etc) I would have hoped the date of the voucher could be extended to March 2022 as per the revised scheme?

So, just to update, I've been having a 'web chat' with the GHG people and they have confirmed the 9:30pm xmas eve email was a global email sent out in error. the frontline staff had no idea it was going ahead. However, as to progress of my application, how long is a piece of string. all thay can see is that they have everything they need and it is being processed. I asked for a "from experience how long on on average does it it" estimate and was told 2 months. The clock is ticking DPA - as 'newhome' suggests, is indeed data protection act. And they confirmed there was no need for it being mentioned in the email.... i give up (nearly)

Sounds as bad as the reply I got which said ‘Thank you for contacting the Green Homes Grant Scheme. I am happy to confirm that you have passed DPA, and I have uploaded all your documents to your case. It will now be reviewed and we will email you with an update. Thank you for contacting the Green Homes Grant Scheme’ Any clues as to what ‘DPA’ is? And only now that has been passed are they considering my application !!! Just what have they been doing the past few months !!! It’s just a joke

I got the exact same reply at the same time on xmas eve. it's clearly IMO a stalling tactic. So frustrating as I think we'll lose our slot with our installer if nothing happens soon