Hello, I hope someone can help. We installed a Frankische profi-air 250 Flex in the loft in our new build. The ducting to and from the rooms in insulated on the loft floor and in the stud walls / ceilings. As you can see, the ducting for the fresh air and extraction on top of the unit are the normal type ducting that go out via the roof. During the winter when the outside air temperature is around zero, the loft drops to about 5 or 6 degrees C. At which point the unit switches off as such and the app displays the below error - E11 Supply air temperature <+5C. I'm assuming the error and shut down is due to the unit not liking the cold air as some form of protection.
- Has anyone got any experience with this error with a Frankische unit before or similar with another branded unit?
- Do you recommend I insulate the fresh air and extraction ducts? If so, with what type of insulation?
- Should I insulate the unit itself? Is that the actual problem?
I appreciate any help, as currently through the winter, as it's been cold, the unit is off more than it is on, so not ideal.
Thank you in advance.