AppleDown

Just as an update and close out of this - we agreed on a 30% refund. Happy with that, and we can paint some of them white (warranty won't be affected). Cheers for all the help.

The confirmation was after the signed order - BUT there were other additional amends that were actioned after the signed order, such as sizes, amount of windows, and then the addition of cills. All done with the same person over email. From what I can see that removes the argument that the request was after the signed contract and in direct communication with one individual - and not through any specified 'changes@...' email. I'm going in hard this AM and asking for 75% refund, and we'll live with them (and maybe paint a couple white if we can).

As they're aluminium clad, it should just be the aluminium portion that's grey - it would probably end up cheaper by not painting them.

Correct, I believe there would be a clear coat - my comms just referenced 'plain wood' compared to painted. It's a super smooth finish, so I would expect that they need to be sprayed. So glass etc. protected, sanded down, sprayed. But it'll be a big job. Happy for them to do that, but just trying to understand what my moves should be... At the moment it sounds like the best strategy is to say we don't want them and that it wasn't what was ordered - so either you take them all and make good, or you fix the issue and compensate us for the trouble.

Thanks all. I think it's a bit hazier than I originally thought. @craig and @Nestor this is where it does get a little confusing. The initial signed contract order form mentions the grey RAL for both internal and external - BUT, the conversations around this (and within the email chain where this was returned) clearly state that internal is TBC and will be confirmed. It is then confirmed with the same Sales rep a week later in an email he sent me requiring confirmation of our choice, and then acknowledged that this would be sent to the surveyor and amended. At no point during any of our conversations prior to or after the contract did we ever say we wanted grey internally - and in fact, we clearly stated we wanted plain wood or white washed from the very first email conversation. In addition to the confirmation on colour - the same email also contained confirmation of in/out opening, hanging side etc. which was clearly taken on board as those are correct in what they have installed. I'm sure they will do everything possible to highlight the signed document as confirmation - but the specific requests and replies from the Sales rep in my eyes forms a confirmation of change.

Hello all. Been a long time since I updated you on our build. We have just taken delivery of the windows - I'll not mention the company at the moment, but they're Rationel AURAPLUS (ali clad timber, triple glazed). We were very clear with the company that we wanted anthracite exterior (on the ali clad portion) and internal we wanted a plain timber finish so we could oil/stain/paint whatever colour we wanted. Every conversation we had with the sales person taking the order mentioned this, and at no point have we ever said we wanted anthracite on the inside (only ever plain or washed white). They turn up yesterday and it's solid anthracite both external and internal. I've checked back through our comms and the initial contract with the details - this didn't include a specific reference to the internal colour, as it was clear in the email comms with the sales person we hadn't decided, only external colour being anthracite. We then followed up with the sales person two weeks later to confirm the internal colour preference - non-painted, plain wood. In fact, he was the one who reached out to us - and then he confirmed in reply the colour choice and stated they would inform the surveyor too. At that point the surveyor attended site, took measurements and confirmed that. From then on there was no further request for clarification on colour etc. Where do we stand? I've raised it as quickly as possible with them, and they have replied on email stating they will look into this ASAP. I would assume that because it's clear in the comms what we wanted and confirmed by them, that we're in a good position. They are obviously not going to want 20+custom windows returned.

We're using Forma composite cladding, and that can come in Class B. Also just a quick question - is there a reason you're doing render on block with the timber frame?

Luckily I just submitted a cited paper in PDF form as our tree protection approach. Took about 30 mins of Google, but saved a few £.

Nobody has checked ours. Nobody seems to care. Bit of a waste on our build.

It definitely needs piles. GR has been sent off to about 10 different people - including AFT and Tanners, and all suggest it either needs replacing down to 2.5 metres with new ground, or piles. Piles is easier and cheaper. The design for loadings has been done, so they know where and what depth to place them at. I'm just trying to work out if that drawing makes any sense - as my understanding is based on what's on the forum and what an initial part-time PM is telling me. If the slab extends further, is that all that needs looking at - or are there other glaring mistakes?

Sorry, that's just me using the term - can call it slab. As above - if the slab extends to under the supporting dwarf wall upstand, is that then correct? Where does the DPM meander through?

I totally understand the piles and slab will be designed by a SE who knows what they're doing (that's happening at the moment), but in the actual details of what's shown for the slab to wall junction, and how it's supported - are my assumptions correct? If the slab extends to under the upstand blocks, is that how it should look? And if so, what's the route of the DPM?

Looking at the cross-section we have from our Architectural Technician for our piled raft. Before I go back with questions - his inclusion of a 'pile' on the edge of the concrete makes it look like the timber frame is floating on nothing. Am I right in thinking the raft needs to extend under the timber frame wall and dwarf block wall, and then add some insulation outside of that? Also, what does the DPM do? Then you have the perimeter build up next? Or am I taking crazy pills?

I should've added that in, sorry. Thames Water and South East Water have both stated it's not theirs.

Yes, I thought that sounded a bit too good to be true - but I'd expect a bill to land in the post box. When/how that gets paid is up to the Gods