April 23Apr 23 I thought I'd just report what I consider to be great customer service from Lusso Stone. All of our sanitary goods came from Lusso Stone and have been in use for coming up to 5 years now. The soft close mechanism of the most frequently used toilet seat is becoming less and less soft close so I gave Lusso a call to see if there was a fix, or if they had service parts available. I was informed that the soft close mechanism is covered by the same 25 year warranty as everything else. I was quite amazed, and a few minutes after the call the new soft close bits and bobs are in the post (they also look to be very easy to replace as well, video instructions have been received). They're not the cheapest out there, they're also not the most expensive, but the great customer service (second time now) is making it feel like a good purchase decision.
April 23Apr 23 I've got Lusso stuff in my own house. Wife went to town and got all the "extras" but they do look good. A few of my Architect pals are installing / specing it for their own kids houses also. For a while they did not have a show room, don't know if they have one now. Can't comment on the back up service as nothing has gone wrong with their product to date!
April 23Apr 23 Author Looks like they have a showroom in Stockton on Tees (wouldn’t have helped us, way too far oop north).
April 25Apr 25 Good to hear. We are about to go ahead and purchase lusso for all the bathrooms. Still no showroom, but I’ve heard plumbers recommend them. one thing I noted with the vanity units were marine grade ply vs moisture resistant mdf which even some of the top German /uk brands spec
April 25Apr 25 Author They sent two sets in case we have trouble with any other seat. Fitted in seconds, great service.
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