Velux integra seized shut. Manual jammed.

[FarmerN]

 

We have new Velux Integra electric windows in our new build bungalow.

They were all working yesterday but we have managed to jam one shut while trying to reset remotes. ( KLI 311)

The remote is now delinked , but the window is jammed shut and we are unable to open it with the manual bar , which seems to be totally jammed in the closed position. I have put a fair bit of force on the bar but am afraid of breaking it.

We have clearly messed up during the delink sequence and have managed to lock it shut.

I think we need it open to start the relink process with the remote.

It all started as we had two windows opening from one remote.

Four other windows working perfectly.

How do we open? Anyone else been in the same situation.?

[dpmiller]

on our keylites there's a manual emergency release that disconnects the drive chain from the manual bar, are the Integras similar?