New Electricity Supply and OVO (formally SSE)

[Ralph]

Just a word of warning. If you are thinking of getting a new meter fitted steer the hell away from OVO. They are still branded as SSE despite buying the retail arm of SSE last year. 

 

We went with what we thought were SSE (actually OVO) to get our new meter fitted after having the supply cable done by SSE. It has been an absolute nightmare

 

They signed us up with the assurance the we would have the meter installed within a week they just could not confirm the date. Turns out they have furloughed a lot of their engineers as well as getting rid of a lot of the support staff. I'm hearing of some people being told it will be months for a new build meter. Not helped by having to deal with a call center in the Philippines who really so not seem to give a monkey's.

 

Also once they have you signed up and registered it seems like it will take weeks to get you switched over to another supplier.

 

In the end we had help from someone in SSE Connections who still had contacts in what is now OVO. It's an absolute sh*t show and I would advise you to go elsewhere.