Exactly, and thank you.
As per the above observation from @SimonD , i did indeed have many conversations with the installer,( and others that i rejected because of their responses). The entire point of this story is that i have not had what i have actually already paid for.
Now, i take on board all the advice about tuning and optimising what i have. i am truly grateful and it might be that this gets me to where i have a balanced upstairs and downstairs.
As an aside, i realised today that if i am operating in pure WC mode then the Hallway mounted room 'stat that i stressed so much about moving is in fact not relevant to my temperatures.