R Fleming

Thank you all for taking the time to write and raise your concerns...I should have said that the bulk of this company’s work comes from recommendations and in one large town. When we went round to view their past and present projects (they took us to 9 places in one residential area), three of the past projects were on one road alone and the longest drive between two projects was a couple of minutes. At the two ongoing projects we viewed, each had a company van outside. The owners of the properties we met were happy with the work done and the feedback given included... 1) always left site neat and tidy 2) neighbours happy with company as foreman introduced himself before work started so if any neighbour had an issue they could speak to him direct to resolve. 3) a past customer had a small leak two years after a huge 2-storey extension was done and contacted the company. A workman was sent round straight away to fix the problem. 4) both foreman and company owner were always contactable. They kept customers informed of all work progress and were quick to answer any queries and return phone calls 5) one of the past customer had problems with the loft design (fault of customer's architect) that led to steel miscalculations and foreman worked quickly with the company's structural engineer to resolve it I did ask the company owner and the foreman if they’ve done new builds and the owner said that he worked on new builds many years ago whilst the foreman said he’s worked on them before he joined the company... currently, the work that comes in are extensions of all sorts (huge and small single, back, front, side and double-storey), extensive renovations, loft and garage conversions. The thing is... because I didn’t see any new build projects either on his website or when we were taken round to see his past and present work, should I trust that the company can handle our new build with all the work that we’ve seen and the satisfied customers we’ve met?

Hello...I’ve no experience at all in building work but am about to embark on my first ever building project, a new build! I have looked at builders on Checkatrade and have had several quotes come in. From these, I’ve narrowed it down to one builder who I think I can work with. He’s had very good reviews on Checkatrade and from his website, I can see he’s done most types of building projects from total renovations and huge single/double storey extensions to loft and garage conversions. The only thing I don’t see on his website are new builds. I’ve been to a few of his past projects including the double-storey extensions and a loft conversion and met past customers who were all happy with the work done. My question is, should this lack of new build projects be a concern even though he seems well experienced with most other aspects of building work? I am hoping that since his experience is extensive, taking on a new build should be no problem at all. Am I right to assume this? Any advice would be much appreciated. Thank you!