Our estimated heat demand at the outset was expected to be 5kw during the coldest winter months. This was based on an airtightness test of 3.0 and a room temp of 21. We achieved an air tightness of 0.882, are A rated in terms of Insulation (ICF house) and took thermal bridging measures throughout the build. We have a vaulted space in the living room which was pointed out as being an area of concern. However, this isn't the area that is causing the issue. This area called for very slight additional heat during the cold snap we had but still maintained a steady temp of a min of 17. We are very open to putting an additional heat source here. The system itself has a 2kw integrated heat pump so in current weather conditions, it should be meeting our needs.
However the area we are having issues with was never considered to be an area of concern by the supplier/installer. We were certainly never expecting it to be blowing cold air so frequently. My fear is that if it is an installation issue surrounding ducting or a mis calculation at design stage, supplementary heating will not address the issues in this section of the house as any supplementary heating will be counter acted by the constant flow of cold air and will end up costing an arm and a leg.