stamas01

Thanks to all for taking the time to comment! I am aware that some might consider it safe and it might be. It is that we really did not want to risk it with an infant (lead is particularly dangerous for them) and subsequently we also decided not to drink it just for the sake of it. I got some good idea how to proceed for which I am tankful! I will try to keep you updated as I believe some if not all of you are interested how this goes.

Hi All, I am not sure I am correct to post this under the General Plumbing Forum but nothing else fits better. I'm reaching out regarding a persistent issue we've been facing with the replacement of the lead water pipe in our old property, particularly given that we have a baby in the house. Here's a summary of our situation: Initial Steps: We undertook the task of replacing our old lead water pipe with a plastic one to ensure the safety of our water supply. Approval and Expectations: Scottish Water conducted an inspection on 26/09/2023 and approved the work we had done. They mentioned that the external connection work would take 2-3 weeks. Unexpected Delays: However, we didn't receive any updates within the specified time frame. Upon inquiry, we were informed that the work was outsourced to a third-party company. This company mentioned the need for council approval, indicating that it would likely be delayed until January due to the holiday season. Continued Delays: Despite assurances, the work did not proceed as scheduled in January. They assured that work is now scheduled to the 26th of February. They did not show up. Subsequent follow-ups with Scottish Water yielded no clear explanation or resolution. Complaints and Dead Ends: We lodged a formal complaint via email on 8th January 2024 but have yet to receive a response. Furthermore, the Scottish Water website directs us to the Scottish Public Services Ombudsman (SPSO), but the SPSO requires a clear referral from the organization, which we have not received. Ongoing Hardship: Meanwhile, we've been relying on alternate arrangements, such as collecting water from family members, which has been inconvenient and unsustainable for nearly half a year. Scottish Water website directs to Scottish Public Services Ombudsman (SPSO) for further escalation. However the SPSO clearly states that they only consider cases if we were referred to them: From SPSO's website: "We need to see that the organisation have confirmed that you have completed their complaints procedure and clearly referred you to our office as the next stage by letter or email. If there is no clear referral to the SPSO in the organisation's final response, please go back to them and ask whether or not you have completed their complaints procedure." We cant get an answer from Scottish Water to our initial complaint let alone a final response that refers us to SPSO. Is there any suggestion what we can do in this situation? Thanks, Tamas