Sorry my initial post was rather vague
its a Honeywell evo home system.
Wall thermostat / control unit shows both the dhw and ch as off (see pic 2)
the relays that it controls also show both to be off( pic 1 )
yet something is overriding the controller and calling the boiler to fire up 24/7 and heat the radiators, even though the temp of the house is way above the 16c demanded.
Is there anything that can override the timer / thermostat
yes it has worked before and this started when we tried to solve a lack of hot water issue
Not sure what info you need about the tank other than it’s a thermal store system.