NickP

32 hours after being told we would be given 24 hour emergency call out , we still have no one in sight and a ever worsening leak...

Thanks for all the replies , as of posting this we now have water marks on the celling ( without it even raining ! ) and have got them to put it as a 24 hour emergency call out now. Not sure why it takes something bad to happen to get a resolution but hopefully get it sorted now thanks all.

Hey. Hope this is right place to post, my question is in 2 parts really - basically we moved into a new build shared ownership 3 months ago and noticed just after christmas when it was raining we can hear a drip tapping sound on the attic hatch on the upstairs landing , we had a look and it was pretty wet and dripped onto the floor when we took the hatch down , the insulation seemed wet too , so we kept a eye on it and every time it rains the same thing happens after about 2-3 hours the dripping noise starts and we check and its wet again. So we called Orbit homes and they said as it was Xmas time they couldnt do anything about it , and then now there saying they wont be sending anyone till the 24th of February , obviously this is pretty stressful as we're new to house ownership etc, the only reassuring thing is we have no water marks / brown spots etc on the celling on the upstairs rooms it seems to be contained to the attic area for now. What are our rights with this, Is this normal to let a roof have a leak for what'll essentially be 2 months of knowing about it and maybe even longer before that. and also structurally / logically speaking to anyone with knowledge of this , how safe/unsafe is it that it would be 2 months to wait since knowing about it ? Thanks a lot.