Wolfman310

Nick is competent don’t forget, the shower I have had aren’t. 😂 we all need a Nick from wales in our life!

Thanks, Sadly you’re right, really is shocking. The installation, how they have acted, appalling. The old cylinder was in the loft, the old boiler in a cold outhouse. Within the main bungalow no ready space for either really hence why cylinder left in loft and boiler accompanying it. it has a built in drop down ladder and lighting, though access really probably should be better, some boards are around and to the boiler but not to the cylinder. I have access to legal advice through work, my union and my insurance.

I spoke to them on the phone and they do now still intend to refund the structural engineer cost but can’t say when. Believe it when I see it thought as they said in email they would pay reasonable costs to rectify the situation. Fascinatingly they don’t really care they are responsible, even told them legally it is their problem but they don’t want the problem so they want to get rid of it. Even when told I don’t agree to that they just think that is what they are doing. What is shocking is that the health and safety manager, delegated by the CEO has made the call. just waiting for a call back from my legal support, but have drafted a letter for small claims court for notice of pre action. I doubt that will do anything mind you as they seem to care little about law. Avoiding OSO would be the best bit of advice I can give to anyone as they could have taken ownership and come out of this looking reasonably well, but they went the other route.

So. Way of an update. Oso we’re just sitting on it so two emails later to the CEO and they have replied that in essence it is the insurance problem from the sub contractor and he will have to deal with it as they won’t. Even though they agreed in email to pay for and refund the structural Engineer report of £900 that has been reneged on also. Stay away from Oso. They have no morals and will take no ownership of their negligence.

So the SE came and was rather interesting chat. waiting for them to confirm but their initial thoughts were. 1. They think the ceiling down and the joists that are deflected need cutting out as they are done with and will never have a flat roof again without. 2. if you are doing that then they thought the new frame should go from internal wall to internal wall and ignore the wall plate as opposite the wall plate is only the timber with the joist hanger and the spans is large for it to sit on was initial impression. The existing joists can then connect back in to the new frame which will support the ceiling. not explained very well but will share the drawing when I get it. I think Oso were thinking something to be knocked up quick, but with a ceiling down and new frame, joists being cut and connected to rectify the issues is what it is. I can answer the question, Nick. Nothing connects as the water comes in from the bathroom (same one with the ceiling issue) it has the toilet on it only before it gets to the loft. the outside tap is fed off the pipe in the kitchen sink area that feeds the dishwasher/washing machine and isn’t separate, nor are the appliances so the kitchen will need a rejig by the sounds of it.

Cheers Nick. like you say, nothing too major a problem, isn’t terrible, a little help could be all the difference so will ditch the pump idea and look towards an accumulator only. Shall go read some more on the Stuart Turner Mainsboost. They seem expensive compared to the equivalent from global water solutions for instance, is it a case of get what you pay for on these? The morning peak seems to impact by a few ltrs, I think that morning peak demand is significant and is what I see most before going out to work. Do you think pipe work will need playing with? Thanks for all your time.

Thanks Nick. Trying to understand what my issue is and the reasoning behind it, first principles almost. I need to check tomorrow morning and I think the biggest issue is the en-suite the other end of the bungalow has a bad shower in the morning. It’s rather noticeable how bad it is versus at other times. so I got my cheapo weir cup, and cheapo pressure gauge out and got the following at 3.30pm today. Incoming water pipe was replaced a year ago for a new 25mm blue PE. Severn Trent state they expect circa 2.9Bar from the nearest logger they have. water comes in and straight in to 22mm copper up in to loft and hot water cylinder. Pressure Pressure standing = 2.9/3Bar. Kitchen Cold Tap on. Pressure drops to 1.9Bar. Bathroom Sink Cold on. Pressure also drops to 1.9Bar Both kitchen cold tap on and main bathroom sink cold tap on. Pressure drops to between 0.9/1.2bar. Water flow Kitchen Cold tap = 10/12Ltr Kitchen Hot Tap = 10/12ltr Both On = 20/22ltr Main Bathroom Sink Cold Tap = 10/12ltr Main Bathroom Sink Hot Tap = 10/12ltr Both on = 16/18ltr Bathroom Bath Cold Tap = 16/18ltr Bathroom Bath Hot Tap = 14/16ltr Both on = above 22ltrs En-Suite opposite end of the bungalow Sink Cold Tap = 11 ltrs Sink Hot Tap = 11 ltrs Both On = 20ltrs En-suite shower when on jet function and temperature you shower. 10/12ltrs. Same whether out the head of the tube directly. Turn on cold tap in en-suite and shower drops to 7/8 on jet function and out of the tube. the shower is the best it gets, will check tomorrow morning at 7am what flow and pressure as everyone on the road uses you can tell. For instance turning up the shower head now the water would hit the ceiling, in the mornings you are lucky if it reaches 2feet in height. Deciphering is the fun bit.

So, dealing with Oso was hard work again, but have finally got them to agree to cover the cost of a SE and will reimburse me on completion. The quote includes, Site inspection, beam design, deck design, and drawings, for £750+vat and they are visiting on Friday. Originally they agreed for a SE but then stipulated for a SE assess the existing platform which was pointless as they have accepted they have caused the issue. on another note, can start to think about what comes next. Nick. Do you have a brand of choice for an accumulator and pump at all? once everything all done and fixed. The platform will be suitable for everything so can start looking at this too and then come back to you. I wanted to say thanks to everyone for input, and comment. I hope it shows a record for others in the future that even companies you may expect to get things right don’t.

Just saying that too actually so is a good point, paid Oso, it is their problem, they have accepted the install whether they want to accept it or not.

How interesting, I went to school in Lutterworth. I live just down the A5 by Hinckley so definitely doable and by in-laws are in Northants. once this is resolved if I can get the platform/plinth strong enough opens up the options to get an accumulator and/or pump. just emailing them telling them they should want to pay for a structural engineer in any case so they can be assured it is acceptable. Be interesting to see what they say. they really are utter shit

Yeh, sorry, pyramids all over! happy for you to complete if you want a challenge. LE10 on the edge of Leicestershire/coventry has its perks, a custard cream painted 1950’s bungalow and in need of someone competent!!

1950’s bungalow and is all original this section 👍🏻

Thanks. I will email them tonight and explain I want an independent to view and design the frame so they know what they are doing. they can’t be trusted.

Hi all, so way of an update. Apologies for the slow reply, full on at the minute with going on holiday. No call back at close of play from Oso on Thursday, so before I left on holiday Friday morning emailed them as it had been two days. They chose to respond with a statement they didn’t realise they had a timeframe, and disappointingly they are adamant and keep pushing it back to the subby who did it all in the first place and have a view he should fix the mess he created. I asked for the original design and calculations that had been undertaken but they ignore this. I also asked on what criteria they can say it’s OK for the short term, also ignored. I think it is obvious they just tried to wing it. oso view is the sub contractor will do whatever is required to resolve, but I think Oso should take ownership and fix. I think I should push it out to a structural engineer at Oso cost to come up with the design that they install to take the weight. The main guy from Oso is on holiday so has just left it to the subby to pick up when I am back from holiday. the lack or urgency and accountability from Oso is really poor.

this is the walls, the one on the right probably not suitable as the water comes in on the left of the cylinder and runs alongside and in. the wall on the left of the cylinder would probably be better?