Rohan
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The problem I am having is who is telling the truth. Panasonic say that a buffer tank should be fitted as part of the installation requirements. The installer is saying on his commissioning paperwork that there are 50ltrs water volume so doesn't require one. As an ordinary householder how do I know what is required. He says that he has fitted over 300 heat pumps with no buffer tanks. I am know faced with a bill to put this right by another installer.
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Panasonic WH-UD16FE5
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Hi Jack Panasonic had sent me some diagrams from the installation manual showing a buffer tank should be installed although the commisioning paperwork says that the primary water volume is 50ltrs. The warranty is in writing but they are saying it is not a unit fault but due to no buffer tank and will not honour the warranty until it is installed. I have been in touch with the installer who said that it did not need one and has not fitted any buffer tanks to his system. Same old story everybody having sloping shoulders.
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We are in a 4 bed detached house with underfloor heating downstairs and rads upstairs with a 16kw LT system.
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Have sent email to installer he has stated that buffer tank wasn't required but Panasonic say it was part of the installation. He is now no longer a accredited installer so it seems as if other things have gone wrong in other installations.
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I think the pump is integral but not sure. Panasonic have said that they recommend a buffer tank which should have been installed.
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Purchased a Panasonic Air Source Heat Pump for central heating in 2015 which has a manufacturers 7 year extended warranty. The heat pump was installed by an accredited installer approved by Panasonic and has now developed a H65 fault. Been in touch with Panasonic who now say that some of the things were not done by the plumber (i.e. Buffer Tank not installed) so therefore we are not covered by the warranty. Feel very angry and not happy with Panasonic as this was an approved installer and no checks were carried out. Do I need to have a Buffer Tank fitted