Anjijoy

On 29th Aug 2002, I paid £1,740 to Anglian Windows & Doors: via a fitter at (sensitive information removed from public view) to remove the old door and a fit new double glazed front door, I still have all the paperwork. Though the door turned yellow, over the years, even though I’d been assured that this would not occur, I was largely pleased with the product and the fitting. In September 2024 I began some renovation work at the house. My builder drew my attention to the fact that the front door had been poorly fitted. No sill had been fitted. Consequently the door has been the means by which damp had invaded my home for the last 22 years. Luckily the front of my home is SW facing and so gets more heat and light than would have been the case at the back of the house. However, I am told that I need to take action against the damp, which amounts to over £1K. The fitter must have known the consequence of omitting the sill. How common is such a situation?