Phil Chave

Hi all, I’m dealing with Octopus and here’s the rub. Solar system went in March ‘24. 11.3kw of panels, with 9.6kw inverters (one 6kw and one 3.6kw), and 15kw of battery storage. This is the information on the MCS. The G99 from the National Grid requested a maximum export capacity of 8kw, so a restrictor is fitted. Applied for export MPAN. Rejected twice by Octopus as the MCS and G99 numbers don’t match. Contacted installer who says the numbers are correct. Contacted National Grid to ask why application has been rejected, and they say, all in order, all good to go. So who is holding things up? Octopus? My smart meter went in 5th April. Since then we have exported nearly 2000kw to the grid and not been paid for any of it. At 15p, the rate Octopus are offering, I’m nearly £300 down with no end in sight. Has anyone else had this problem? Either with Octopus or anyone else? How did you fix it? I’m just about ready to contact the Ombudsman. This has been going back and forth for 3 months. Not fair really, is it? Thank you for any help or advice. phil chave

My name is phil. I had my own building firm for 20 odd years doing repairs and renovations. My main passion was roofing and lead work. I was a one-man band and liked working on my own. And of course, when you're 100ft in the air, the view is fantastic.