Dave Dowson

Thanks for the fast info, I had read that they had an exceptional customer service, but also read it depends on the engineer on the day I must say, I am heading (in my head!) towards using Quooker and not a 3rd party because of that chance of goodwill

Hi, Trying to find out if better to go with Quooker £200 + parts + extra labour (I assume) for minor repair I have a Quooker Fusion Square, 7L storage tack and cold water filter. The boiling water and cold filter are working perfectly, however the hot water is up at 60 degrees and the grey adjustment knob not working to reduce the temp, additionally the lever to turn off the hot/cold needs to be firmly pushed to off otherwise it drips. Is there such a thing as an independent engineer who would be more cost effective (cheaper) than Quooker, or am I better going with Quooker direct? Boiler is 2019, tap is 2020 (already replaced once by Quooker) Dave