Hello,
I have recently had a 12kW heat pump installed, and it has been running for around a month or so now. However, this morning, I was surprised to see a large build up of frost over all the fins of the outside unit, despite the outside temperature being around 5 deg C (minimum). I would have expected the defrost cycle to kick in to remove this ice build up, but so far it has not done so. Does anyone know the conditions it uses for triggering the defrost cycle, and whether this can be managed in the settings? If it is triggered purely on temperature then I am not too surprised that it has not kicked in yet, but I guess it must also be related to humidity.
For the moment, I have just knocked the thermostat down to let it defrost naturally, but I am worried that may be a malfunction somewhere.
Thanks for any insight any of you may have on this matter.