muzgabrak

I've paid it all via debit card, but I don't think I'll be able to win anything there. Looking from their point of view, they've done their job, I'm just being an d**k. Unfortunately frame manufacturer said, that they cannot tell me if the difference in the gap underneath my windows is ok. Advice: call the fitters and ask if they've fitted it correctly. Being lied by them on at least two occasions, I think I know their answer. I'll give it a miss, and keep monitoring for any water ingress, and keep sealing one by one. 6 cans of FM330 already on order.

@Iceverge I've used to work as a sparky in the past, and I hated when people were staring at my hands through the work, so I've left them along hoping they'll do what they've promised. All paid now, as I noticed lack of insulation couple of months after they've finished. @craig I've been already arguing with them about the quality of their glass units. I've got 7 clear units, and I've had 9 units replaced due to internal dirt and/or scratches. I've had a managers from a place that made those windows, and distribution centre, and we had a "discussion" about the scratch that they can't see, even though they are looking at it like this is their window. Both pretend not hear my argument that it's clearly visible in a sunny day, and it's pi**ing today (day of the visit). I'd love to take it further but I've got a lot of things going on and need to check is this worth my time. Thanks for replies.

I've had a salesperson in my house saying that they do insulate between the frames with the silicone type insulator. About a week or two later when I've decided to go with this company, their surveyor came in to do a proper measurement, and he said the same thing, but there's nothing on the paperwork I've got to prove it. @craig In your opinion, is it worth the hassle and money to get independent surveyor. Best case scenario I can get is some brickwork patched, and maybe one frame replaced, but I'd be really surprised with that one. I can easily do majority of building works myself to a standard that I'm happy with.

After reading probably every post in this topic that could be relevant to me, I'll go for a Illbruck FM330 Pro Foam Air Seal, as this was mostly recommended here. It's a shame that I've been told that they use something better than foam, and it turns that there's extra work and cost ahead of me.

Hi. First post, sorry if it's long but I'd like to double check before/if I go FENSA complaint route. I've checked this forum and elsewhere online for any advice but found nothing to clarify that I'm right (hopefully), and I did shopped around to avoid this kind of situation. I've had front doors and windows (7) fitted by the FENSA certified company in November 2022. I think their job is not up to regs. (or at least to what they've said to me) but when I asked FENSA, they've said that "they're not here to give answers to individuals". Issue no.1. Is there a legal requirement for a seal around the frame and the building? I live in double brick house, if that's makes a difference. Company salesman, when I've asked said they don't use foam, they use something better, a special sealant. Ready for a room revamp, I've stripped walls to bare bricks, and found nothing around one of the windows, also there's nothing on the paperwork they've gave me. You can see external trim on the pic. below, and that bit of foam was on the inside face of the frame, and I'm assuming other windows are done the same way. Issue no.2. Is there a reg. that states max. gaps allowed, or what needs to be done when there's missing brickwork? One corner has a massive gap as pic. below and you can see external cladding through the hole. Not sure how it was before their visit, but fitters said nothing to me. Issue no.3. Is this damage bad enough to ask for a replacement? After the above findings, I've checked the rest of the windows and found a bathroom frame with a big unsealed hole around the screw and some damage, that looks like a drill bit "skid marks". Possibly Issue no.4. Do a frameXpress outside sill have an internal side seal or lip to stop the water leakage from the sides, and assuming correct fitting is there a tolerance for a gap between the sill and the frame? Two of mine windows have 10mm difference. I've sent an email to the manufacturer but still no reply, as their pictures doesn't show that part. Sorry for many questions and long post, but that company didn't delivered what they've said, and I'm trying my best and fight for my promised "good quality window and installation". I'll try to reply to questions and/or comments (if any) as soon as I can. Thanks in advance.