LySu

Thanks for all the responses above, as depressing as they are to read, as it would seem like we’re going to get nowhere with the builder. It’s absolutely criminal that they can get away with such a poor quality product. Not sure what SAP and EPC are, sorry! At a meeting we were advised there is no insulation between the floors and that is the correct spec! Apparently nobody else has complained about this - which makes me think they’ve made mistakes with our property…. Or they’re lying! Are there any simple solutions for retrofitting acoustic soundproofing if we end up getting nowhere with the builders? I can face lots of building work. I had come across a company in north England that blow rock wool into the stud void, tho I’m sure that won’t be mess free!

Hi all. Looking for advice and hoping it’s ok to post here. We’re currently in a dispute with the builders regarding the internal sound transmission/insulation within our home. It is a detached property so it is just internal issues we have (although the external noise entering the home is also poor) We hear all noises coming through the floors and walls I.e conversations, kitchen noises, light switches/sockets. And the plumbing/bathroom noises are incredibly loud in adjoining bedrooms. From below you can hear the toilets above flushing noisily and hear the water draining to the waste, hear people actually using the toilet 😬 and the shower water hitting the tray sounds like being in a caravan in a hail storm! I had prepared myself for less than perfect sound proofing but this is unreal. We have been advised that the house has been built in accordance with regulations and while this type of home has been tested, our actual house has not. We are in Scotland, and I am aware that regs are slightly different here. The builder is MacTaggart and Mickel - which are supposedly one of the better ones. 😳 Also, for a supposedly well insulated home it’s not very warm and feels drafty. We’ve recently had carpets up to rectify an issue with underlay and the wooden floor panels barely join and are not level either - we didn’t notice so much at our inspection (oh how I wish we had a professional snagger- hindsight is indeed a wonderful thing!) . In addition we are experiencing a leak to the front of the house due to poor workmanship resulting in them removing the front panel of the house to find the problem and fix. And the house was ready a couple of weeks early…. 🤔… I could go on. I guess I’m looking for some advice on what we can do / where to seek advice? Does it sound like my description would fit within the regulations…. Are we going mad?!? 🤯