When we finally managed to speak to someone on the enforcement team, but not the compliance officer dealing with our case who wasn’t available, his first words were that the Permitted Development criteria requiring visual matching to the existing roof is very subjective. He didn’t seem to have a problem with the brown cladding but we are subject to the opinion of the other compliance officer. We had used the brown cladding on these visual matching grounds and also because our own compliance officer told us that in times of supply issues they had granted leeway but at the time she stipulated tiles she didn’t think there was a problem. The materials shortage had by this time made national news. The point is she gave us an email address to write to if we had a problem and we followed this instruction and asked if we could use the brown cladding. It would have taken 5 minutes to reply and say no. We then wouldn’t have used it. We waited a month for a reply. Why issue is with an instruction to email and then completely ignore the email, leaving ourselves and the builder in limbo. We tried to find a telephone number but none were on her email or on the Council’s automated switchboard. We genuinely believed that as we hadn’t used white cladding as instructed we would be ok to use brown as the PD rules actually state the type of materials used don’t have to be the same only visually similar.
We have pointed out the impact on the environment, the carbon footprint and also the council’s resources on something which is in the words of their own team member very subjective.