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Onoff

Toolstation Ordering

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2nd time I've done this and wondering how? :(

 

I ordered some nuts & bolts, <£5, from Toolstation. I checked stock in the branch I wanted to collect from and opted for Click 'n Collect.

 

Went thru the payment process (used PayPal) and then went down to the branch. Guy at the counter informs me they will be delivered to home tomorrow. Seems I had actually opted  for Delivery!

 

Wouldn't be so bad but as it's under £10 I cop for £5 delivery.

 

Still can't figure how when I'd selected the store.

 

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Loose screw? ;)

 

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6 minutes ago, newhome said:

Loose screw? ;)

 

You only get that at Screwfix, not T'stn.

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1 minute ago, ProDave said:

You only get that at Screwfix, not T'stn.

 

Oh I dunno, @Onoff is the exception to most things :D

 

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Will make you feel better now @Onoff. Needed some expanding foam so went on the Toolstation website. Thought I would select a branch to see what happened although I will be getting mine delivered. Put the local branch in and it accepted it. Clicked on next and it threw an error and defaulted to delivery and added £5 on for delivery. Guess you may have missed the error message in red ;)

 

 

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Don't ever have this issue with Screwy's click and collect.

 

Mind I did order an item yesterday for £13.95 and it tried it's best to persuade me to "buy 2 for £30"

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Posted (edited)
51 minutes ago, newhome said:

Will make you feel better now @Onoff. Needed some expanding foam so went on the Toolstation website. Thought I would select a branch to see what happened although I will be getting mine delivered. Put the local branch in and it accepted it. Clicked on next and it threw an error and defaulted to delivery and added £5 on for delivery. Guess you may have missed the error message in red ;)

 

 

 

Don't remember an error but it deffo defaulted to delivery somehow! Thanks for that, I feel some vindication now.

 

EDIT: Just fired an email off to their customer services!

Edited by Onoff

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41 minutes ago, Onoff said:

 

Don't remember an error but it deffo defaulted to delivery somehow! Thanks for that, I feel some vindication now.

 

EDIT: Just fired an email off to their customer services!

 

Worth a shot to see if you can get the delivery back. You could have ordered a can of your beloved expanding foam to get free delivery after all ;)

 

I had my idiot / screw missing moment earlier. Ordered a lawn raker thingy from Amazon. It arrived and whilst the hubby would have had it out of the box and put together without reading the instructions within 30 seconds I've never had to do stuff like that before so am on a journey of discovery and bewilderment. Youtube 'how to do it' videos are a constant feature in my life now. I ascertain from the instructions that there should be 4 screws. Look in the packet and there are only 2. Go onto Amazon chat and explain the issue, not thrilled at the thought of getting the thing repackaged and sent back as it's quite large. I am offered a partial refund for the inconvenience. £21.52 for 2 missing screws. The thing was only £53 to start with! Deal I say. Go to look to see if I can work out what screws it needs to see if there are some in the garage and the missing screws are screwed into the handle :ph34r:

 

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1 minute ago, newhome said:

 

Worth a shot to see if you can get the delivery back. You could have ordered a can of your beloved expanding foam to get free delivery after all ;)

 

I had my idiot / screw missing moment earlier. Ordered a lawn raker thingy from Amazon. It arrived and whilst the hubby would have had it out of the box and put together without reading the instructions within 30 seconds I've never had to do stuff like that before so am on a journey of discovery and bewilderment. Youtube 'how to do it' videos are a constant feature in my life now. I ascertain from the instructions that there should be 4 screws. Look in the packet and there are only 2. Go onto Amazon chat and explain the issue, not thrilled at the thought of getting the thing repackaged and sent back as it's quite large. I am offered a partial refund for the inconvenience. £21.52 for 2 missing screws. The thing was only £53 to start with! Deal I say. Go to look to see if I can work out what screws it needs to see if there are some in the garage and the missing screws are screwed into the handle :ph34r:

 

 

Post a picture if stuck, sure one of us will have a match and pop some in the post!

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Posted (edited)
1 hour ago, Onoff said:

 

Post a picture if stuck, sure one of us will have a match and pop some in the post!

 

Thanks but they are in the handle so there all the time. I'm just blind and stupid :ph34r:. My moral compass has now turned into something akin to a swingometer! 

Edited by newhome
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4 minutes ago, newhome said:

 

Thanks but they are in the handle so there all the time. I'm just blind and stupid :ph34r:. My moral compass has turned into something akin to a swingometer! 

 

Unreal. You get money off BECAUSE of your LACK of DIY skills! :)

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10 minutes ago, Onoff said:

 

Unreal. You get money off BECAUSE of your LACK of DIY skills! :)

 

So it would appear! I'm clearly too used to flat pack where all of the screws are in a packet! Should have said in the bloody instructions where the damn screws were :). Anyway, I now have 5 sacks of thatched grass from the relatively small lawn. Unreal! 

 

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I often wonder about delivery charges, ive come across this sort of ‘error’ before. Maybe it’s an error or it could just be a cynical way of improving profit margins.

 

ive just taken delivery of some items and was charged a ‘part load’ fee. The driver then told me he’d delivered the other part of a load to an address 4 miles away. A full load was free, delivery of a part load was £250, so nice £500 in the extra income for the company.

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Posted (edited)

I knew a secialist builders' merchant who ran a back-to-back delivery business using the empty trucks returning to base at a high efficiency.

 

A very obvious efficient business model, and a key source of margin to help them compete. I would think quite a lot of them do it.

 

F

Edited by Ferdinand

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Tbh I'm considering screen shoting the whole process, step by step on a sub £10 order for store collection and seeing if it changes to home delivery on the quiet just before you pay.

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1 minute ago, Onoff said:

Tbh I'm considering screen shoting the whole process, step by step on a sub £10 order for store collection and seeing if it changes to home delivery on the quiet just before you pay.

 

Won’t happen again of course! I tried a second time but once it remembered the store I picked it worked fine. Maybe you need to clear cookies so it doesn’t default to the store you chose. 

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At least you got your stuff. My local Toolstation has become woeful. Order items which are showing as in-stock for store collection. Drive for 30 minutes. You very rarely get the "your order is ready text" so that doesn't help (apparently they've got problems with their systems).

 

Arrive at store........................Sorry, we don't have any!!

 

I just don't bother any more.

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7 minutes ago, Barney12 said:

At least you got your stuff. My local Toolstation has become woeful. Order items which are showing as in-stock for store collection. Drive for 30 minutes. You very rarely get the "your order is ready text" so that doesn't help (apparently they've got problems with their systems).

 

 

I rarely get delivery next day from Toolstation which can be a pain. Both Toolstation and Screwfix are an hour away so I don’t tend to click and collect. The only real benefit of ordering through TS is the £10 order for free delivery whereas Screwfix is £50. 

 

 

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Got a nice email back from a real person at Toolstation and a £5 refund to my PayPal account! :)

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I got caught by Amazon, somehow I signed up to Prime, can't think how as I never take free deals.

Luckily noticed it on my statement and cancelled in time.

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On 14/05/2018 at 19:59, Onoff said:

 

Don't remember an error but it deffo defaulted to delivery somehow! Thanks for that, I feel some vindication now.

 

EDIT: Just fired an email off to their customer services!

 

 

Had a similar issue with TS. I recall it was an issue with my Barclays debit card (somehow  their banking system still thinks I live at a previous address so entering my current address the computah says 'no' and it causes the site to return to the previous screen and defaults the order to a delivery instead of collection. Luckily, the local store are very obliging and so when my wife goes to collect the (non-existing ordered) goods, they cancel the delivery and just give her what I ordered instead.

 

I did have a moan about their website a few weeks ago and *apparently* they are revamping it soon as it's woeful even compared to SF.

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While we are ranting about click and collect, it is worth having a rant at Screweys.

 

They say when you click and collect you just have to take the receipt.  WRONG.  I sent SWMBO to collect something. "Can I see your trade card?" so she shows them my trade card.  But you are not Mr......." and then starts a big argument that we can't give the click and collect order to you.

 

Only solved by getting a second trade card on the account in SWMBO's name.  Then remembering which one of us will be collecting, so which trade card to use when ordering. No doubt if plans changed and the other tried to collect we would have the same issue.

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I no longer use TS click and collect

 I just add to basket and create a short code.  They get it just as quick and pay with card usually touch 

 

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I once went in to TS and whilst paying at the counter was asked if I wanted any MORE dog washers and M10 bolts etc as they were doing deals. I queried why I was being asked and seemingly it was on my purchase history. I said I'd never bought those items at TS. The guy turns the screen around and shows me. Sure enough they're on there, in quantity too, at £££. This was along with other oddities such as club hammers and levels. Panicked a bit that I've been charged or that A N Other is using my account I've got them to look into it. Turns out it was my neighbour with the same post code has ordered (and thankfully paid for) the stuff. He never noticed not did I. Seems when we walked in we'd just write our postcode. Historically the land was one big piece and sold off in sections so some houses go by name and others by numbers. The counter people were just selecting the first address with that post code.

 

Be careful if buying AEG from them too. If it is faulty or you decide you don't like it (I took a drill back the same day) they try and say it has to be returned to the manufacturer. Might have changed policy now. Basically I got the thing out of the box same day I bought it and it sounded like a bag of bolts. Took it straight back and was told I would have been informed of the returns policy at time of purchase and indeed shown it on screen. I suggested they play back their CCTV etc. Needless to say I got a refund there and then. Privately the guy told me that had had loads of issues especially with the AEG batteries. So I went across to SF and began my Makita collection!

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