ProDave Posted July 10, 2020 Share Posted July 10, 2020 It sounds tome like the heating is still "on" but is up to temperature, but they have left it so the circulating pump runs continuously. On the ASHP controller as well as setting heating temperature (which you have turned right down) you should be able to turn heating completely off. See if you can find that setting? Link to comment Share on other sites More sharing options...
Jde00 Posted July 10, 2020 Author Share Posted July 10, 2020 I'm not sure what pump it is to be honest, when I activate the lux mode it sounds like a different pump turns on which is ever so slightly louder. However what is clear is that the water tank gets full of hot water after a cycle and then slowly over the course of the day the tank seems to run out of hot water. AFAIK the hot water should last much longer than 5 hours when not in use. 1 Link to comment Share on other sites More sharing options...
ProDave Posted July 10, 2020 Share Posted July 10, 2020 Sounds like you need to call them back again and thank them for their efforts so far, but it is still not right. With the hot tank sitting, and no hot water being drawn off for a while, feel around the tank and see what (if any) pipes feel hot, and post some pictures. There is definitely something wrong still but we can only guess at what. 1 Link to comment Share on other sites More sharing options...
Triassic Posted July 10, 2020 Share Posted July 10, 2020 Some photos of your set up might help. Link to comment Share on other sites More sharing options...
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