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Any thoughts on this one? Before Christmas I bought a Miele Washer and dryer. Total cost almost £2400. Part of the attraction was a 5 year guarantee on the washing machine. There was also cash back on both products. With delays in the build they did not get installed and we left them wrapped up for safety. In January when looking to make the cash back claim I noticed that the 5 year warranty was listed on the same promotions page. The promotion said that it had to be claimed within 28 days of purchase. I had no idea when I purchased them that this was also a promotion. To claim the 5 year warranty you need the Serial Numbers. This is not on the packaging, you have to unwrap them to get it. In contrast I registered my LG TV straight away that is still in the box as the serial number was on the box. I emailed when I discovered this issue and basically they replied, tough, more than 28 days had passed. Today I got the serial numbers and called them up. I checked the website and it just says 5 year warranty with no mention of any special T&Cs. It says this in three separate places, nowhere does it mention it is a promotion and you have 28 days to claim it. The very patronising person on the phone today told me it was my fault and the T&Cs were freely available elsewhere on the website. Any mention of T&Cs would have me reading them and adhering to them. I knew that the cash back had to be claimed by today hence I made sure that the builders got me the serial numbers. I said that as far in my opinion this was sharp practice to avoid giving people the warranty. I am awaiting a call from someone more senior. I have already made a complaint to the ASA. The warranty is well advertised with no mention of special T&Cs. On looking on Trustpilot, I see that people are generally appalled with the level of customer service that Miele now provide. If nothing else asking this question may help other people avoid this issue. I am sure that other people buy the machines and don't even register, only finding out they don't have a warranty when they try to claim. I bought a VAX and it broke 5 years from purchase, with a 6 year warranty. They just sent me a new one, no argument. That is good customer service. Sorry if this thread is problematic in light of other threads, but I am annoyed. The 5 year warranty is well advertised and clearly encourages people to buy the products. Trying to wriggle out of giving it to people via the use of hard to find T&Cs is very unreasonable. The only reason for this T&C is to avoid giving people the warranty.