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  1. Hi there - and apologies for posting this in the wrong part of the forum first time round. We started our build back in November in a rural part of Stirling. I'm looking at the best way to get broadband for the property one it is built (estimated May 2021). As we haven't got a phone line yet, I have contacted openreach and shared the relevant plans so they can arrange a survey and provide an estimate. I'm waiting to hear back from them at the moment. I'm still not 100% clear if this process needs to be done through openreach or if one of the providers like BT or Virgin can do this. Openreach do seem quite difficult to communicate with. I was wondering if anyone had experience with this and could offer advice on the process. Someone has also recommended Briskona as a potential alternative to getting a traditional openreach connection set up. It would be really helpful to understand how their broadband speeds/reliability compare if anyone has experience of using them. Thanks for your help! Ben
  2. Should the cost of installing a fibre-to-the-home (FTTH) fibre-broadband connection to a new dwelling be zero-rated for VAT? I ask as I have just going into battle with Cambridge Fibre asking for it to be zero-rated. Reading VAT Notice 708, I think the answer is yes as it falls under "any other service closely connected to the construction of the building". What does everyone think? (The installation will be a 40m cable between three telegraph poles plus a small bit of excavation for a conduit.) (Mine is a zero-rated eligible new build in Cambridge, England).
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